Privacy
Taking your personal information seriously – the OpenAthens privacy policy.
OpenAthens is part of Jisc. Details about Jisc can be found here. This privacy notice sets out the personal data processing that will be undertaken by Jisc as an independent Controller.
For more information on how to exercise your data subject rights and additional privacy information, please refer to our overarching Privacy Notice.
How do we use your personal data?
The following table outlines why we process your personal data and our lawful basis for doing so. We may rely on more than one lawful basis for processing your personal data, depending on the context of the processing activity.
| Purpose/activity | Personal data processed | Lawful basis for processing |
|---|---|---|
| To facilitate product and service updates. | Name, Email Address, Organization | This processing is carried out in the fulfilment of a contract between us, at OpenAthens, and you. |
| To tell you about our monthly newsletters, events, webinars, training invites, related content and promotions/offers that we’ll be running. | Name, Email Address, Organization | This processing is carried out by you providing your consent when you opt-in to signing up to the newsletter. |
| To respond to your purchase enquires.* | Name, Email Address, Organization, Job Title. | This processing is carried out by you providing your consent by sending OpenAthens a purchase query. |
| To conduct user testing, market research and send feedback invites. This could be in the form of an online survey or form. | Name, Email Address, Organization, Job Title, Telephone Number. | This processing is carried out in our legitimate interests for us to conduct such research and invite feedback responses. This processing may also be carried out with your consent to conduct user testing and receiving your feedback. |
| If you’re the nominated contact for your organization, to process your purchase orders, invoices, and payments and to contact you about the service. This means we may need to share your personal data with some of our suppliers/service providers.* | Name, Email Address, Organization, Job Title. | This processing is carried out in the fulfilment of a contract between us, at OpenAthens, and you. |
| To create your institution’s Administrator account for OpenAthens. This is to allow you to implement our service at your institution. † | Name, Email Address. | This processing is carried out in the fulfilment of a contract between us, at OpenAthens, and you. |
| To facilitate your connection to the OpenAthens service. † | Name, Email Address | This processing is carried out in our legitimate interests for us to facilitate your participation in the service. |
| To respond to complaints and queries. | Name, Email Address, Organization, Job Title. | This processing is carried out in our legitimate interests for us to facilitate your request. |
† In this situation, if you are an OpenAthens user, your organization will create an account for you. If your organization creates your account, they will choose what information to collect and what information to disclose to publishers. In this case, you need to contact your organization’s OpenAthens administrator if you have any questions.
Keeping your personal data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For instance, we are required by law to keep financial records such as purchase orders and invoices for six years. If you’re the nominated contact for your organisation, your details might appear on these records.
Sharing your personal data
We will only disclose your personal data to the following recipients where necessary:
Channel Partners and Authorised Resellers*
We’ll share this information with Channel Partners and Authorized Resellers, so they can manage the purchasing process. Our contract prohibits these organisations from using the information for anything else. You can view our partners in more detail here.
You can also view our appointed sub-contractors (sub-processors) here.
Last Updated: 05/05/2023